FAQ Shipping
What are the shipping options?
USAdinnerwaredirect.com uses Fedex as our shipping carrier and provides you with the following options.
-
Ground Services
- FedEx Ground (3-6 Days)
- FedEx Home Delivery(2-5 Days)
- We currently do not have express delivery.
- FedEx International Priority® is our most popular international service: delivery typically in 2 or 3 business days to more than 220 countries and territories. Reach major cities in Canada and Mexico typically in 3 business day, and major cities in Europe, Asia and Brazil by noon typically in 4 business days. You can import from more than 220 countries and territories, too.
- FedEx International Economy® is our most cost-effective choice, delivering in 2 to 3 business days in Canada, Mexico and Puerto Rico and in 2 to 5 business days to more than 215 countries and territories. You can import from more than 90 countries and territories, too.
How do I check my order?
- You can check the status of your order by clicking here.
- Call USA Dinnerware Direct customer service at 800-452-4462 Option 1.
When FedEx picks up your order for shipping, we will send you an email with the FedEx tracking number. You may then go to the FedEx website and track your package using that tracking number.
What if my order arrives damaged or broken?
If your package appears damaged, or upon opening carton if you find the items to be damaged, please send an email and photo of the broken or defective item(s) to customerservice@usadinnerwaredirect.com for immediate replacement or refund. We will arrange to have picked up or ask you to destroy – please do not discard packaging materials. You will not be charged for returning a damaged carton.
Please provide the following information with your email and photo:
- Customer Name
- Order Number UDD-
What is a Handling Fee?
Effective August 14, 2018, usadinnerwaredirect.com has imposed a $4.95 Handling Fee, on all website and phone orders. This fee applies to all orders, including those eligible for free shipping. The handling fee will not be applied to replacement orders.
The handling fee is necessary due to the continually rising costs of handling and packaging materials; to help us provide the best delivery experience for our customers.